Courier account deactivation or suspension
Why accounts are paused and how to appeal or reactivate.
Accounts may be suspended for consistent late deliveries, customer complaints, safety violations, fraudulent activity, or failure to complete mandatory training. You'll receive an in-app or email notice explaining the reason when possible.
Temporary suspensions lift after a review period or corrective action. Permanent deactivation applies to serious or repeated breaches.
To appeal, contact courier support with your partner ID and context. Decisions are reviewed by operations staff within five business days.