Courier safety guidelines
Ride safely, protect yourself, and handle food with care on every trip.
Wear a helmet on motorbikes, obey traffic laws, and avoid phone use while moving. Use a thermal bag to keep hot food hot and cold items chilled. Secure bags so nothing spills in transit.
Decline deliveries to areas you consider unsafe and contact support for reassignment when appropriate. Never share personal banking details with customers — official payouts go through the app only.
Report accidents or emergencies to local authorities first, then notify Good Living Connect support.