Handling difficult deliveries
What to do when you can't find an address or a customer won't respond.
Call and message the customer through the app when you arrive. Wait a reasonable time — usually five to ten minutes — while attempting contact. Use saved delivery notes and landmarks.
If you still can't complete delivery, contact courier support for next steps. Don't leave food in unsecured public areas unless the customer explicitly requested it in writing.
Document attempts with in-app status updates. Support may authorise return-to-restaurant or disposal per food safety policy.