Allergies and dietary requests
Communicate allergies and dietary needs when ordering from vendors.
Use item customisation and order notes to flag allergies — peanuts, shellfish, gluten, dairy, and others. Partners marked as allergy-aware have committed to careful preparation, but kitchens handle many ingredients and cross-contact is always possible.
For severe allergies, call the restaurant through in-app contact after ordering to confirm they can accommodate you safely. When in doubt, choose vendors with clear allergen labelling.
Good Living Connect cannot guarantee allergy-free meals — customers with serious conditions should exercise judgment and consult vendors directly.