Staying safe during delivery
Practical safety tips for receiving food at home or in public spaces.
Verify courier identity through the app — name, photo, and vehicle details when provided. Meet in well-lit areas for late-night deliveries. You don't need to share personal banking info or passwords with anyone claiming to be support.
Inspect sealed packaging before accepting. Report tampered bags immediately. If you feel unsafe during a handoff, step inside and contact support — we'll document the incident.
Teach household members, including children, not to open the door to unverified visitors.