How to cancel an order
When cancellation is possible and what charges may apply.
You can cancel free of charge only while the order status is Pending or Confirmed — before the restaurant starts preparing your food. Tap the order and select Cancel Order.
Once preparation has begun, cancellation may not be available because ingredients are already in use. In those cases, contact support immediately — we'll try to intercept the order, but success isn't guaranteed.
If cancellation is approved, refunds return to your original payment method within 3–7 business days depending on your bank or mobile money provider.