Order Issues
Solutions for late orders, missing items, wrong deliveries, and other order problems.
My order is delayed
What to do when your food is taking longer than the estimated delivery time.
I received the wrong item
Steps to take when your order doesn't match what you purchased.
Items are missing from my order
How to report missing sides, drinks, or main dishes from your bag.
How to cancel an order
When cancellation is possible and what charges may apply.
Order marked delivered but I didn't receive it
What to do when the app says delivered but no food arrived.
Food quality or temperature concerns
Report cold food, spills, or quality that doesn't meet expectations.
Can I modify my order after placing it?
Adding items, changing notes, or updating delivery details after checkout.
Reordering a previous meal
Repeat a favourite order in one tap from your order history.
Group orders and sharing carts
Order for family or colleagues and manage multiple items in one checkout.
Still need help?
Our support team is happy to walk you through anything that isn't covered here.
Prefer self-service? Browse all help topics