Food quality or temperature concerns
Report cold food, spills, or quality that doesn't meet expectations.
Good Living Connect partners are expected to pack food securely and at the right temperature. If your meal arrived cold, spilled, or clearly not fresh, document it with photos and report through Orders → Quality Issue.
Include details — which items were affected and when you opened the bag. The sooner you report, the easier it is to verify with the restaurant.
Refunds or credits depend on severity. Serious or repeated issues from a vendor may trigger a quality review on our side.