My order is delayed
What to do when your food is taking longer than the estimated delivery time.
Delays happen — busy kitchens, traffic, or weather can push delivery past the original estimate. First, check the Orders screen for live status and the updated ETA. The map shows your courier's location when they're en route.
If the delay exceeds 20–30 minutes beyond the latest estimate, tap Get Help on the order or contact support via chat, WhatsApp, or phone. Share your order number so we can check with the restaurant and courier immediately.
We may offer a credit or partial refund for significant delays, depending on the situation. Your patience means a lot to our local partners, and we're committed to making it right when we fall short.