Order marked delivered but I didn't receive it
What to do when the app says delivered but no food arrived.
Check with household members, security, or neighbours first — couriers sometimes leave orders with a designated contact. Review any delivery photo attached to the order in the app.
If you still can't locate the food, contact support within 30 minutes via Report an Issue → Not Received. We'll call the courier and review GPS delivery confirmation.
Confirmed non-delivery typically results in a full refund or redelivery at no extra cost. Fraudulent claims may lead to account review, so please only report genuine issues.