Items are missing from my order

Check your receipt against the bag before the courier leaves — it's the fastest way to catch missing items. If you notice something missing after they've gone, go to Orders → select the order → Missing Items.

List each missing item and submit. Photos of the opened bag and receipt help speed up resolution. Restaurants sometimes pack items separately; double-check all compartments before reporting.

Depending on the case, we'll refund the missing items, add credit to your account, or arrange a redelivery of what's missing.