Payment failed at checkout
Troubleshoot declined payments and complete your order successfully.
Payment failures are usually caused by insufficient mobile money balance, incorrect PIN entry, expired cards, or temporary network issues. Verify your balance, ensure strong internet connectivity, and try again.
If using a card, confirm international or online transactions are enabled with your bank. Some Ghanaian cards need activation for e-commerce purchases.
Still stuck? Try an alternative method at checkout or contact your mobile money or bank provider. Support can confirm whether the order was created without payment — unpaid orders are automatically cancelled.